Support
ArcRoute is made by one person. There is no ticket queue and no support bot — mail lands in a real inbox and gets a real reply.
Get in touch
support@arcroute.app — bugs, questions, account and subscription problems, privacy and data requests.
I read every message. Replies usually take a few days; if something is broken badly enough to strand you mid-ride, say so in the subject line and it jumps the queue.
Reporting a problem
The more of this you include, the faster it gets fixed:
- What happened, and what you expected instead.
- When it happened — roughly the date and time, so it can be matched to a ride.
- Your iPhone model and iOS version (Settings → General → About).
- Where you were, if it is a routing or navigation problem. A road name or a rough area is enough; a route that goes wrong is much easier to reproduce when the roads involved are known.
- A screenshot or screen recording, if the problem is something you can see.
Common questions
Most questions about availability, offline behaviour, accounts and data are answered on the home page FAQ.
Accounts and data
You can delete your account and your rides directly in the app at any time. For data access, correction or deletion requests, write to support@arcroute.app — see the Privacy Policy for the full detail on what is collected and why.